Order, preparation and delivery

We take particular care to prepare, package, and ship your order because we want to satisfy you as much by our products as by the conditions in which they are delivered to you, in under 24 hours in metropolitan France (excluding Corsica).

YOUR ORDER

Any order placed through our website will be subject to validation and confirmation on the e-mail address registered when you opened your account. We will confirm your delivery date and the delivery address which you have entered.

Any order confirmed before 14h00, from Monday to Thursday (excluding public holidays), will ensure same-day despatch, subject to stock availability.

Any order confirmed on Friday, Saturday or Sunday will ensure despatch the following Monday, subject to stock availability.

PREPARATION OF YOUR PACKAGE

All the products we offer are of excellent quality, but above all are fresh products, which require particular care with regard to the maintenance of their condition of preservation during transport.

The preparation of your order will be undertaken by our teams, trained to handle fresh products, and to respect their conditions of preservation, good hygiene practices, and the traceability of food products.

In order to offer you the best solutions in the cold chain, we have chosen AIRLINER isothermal packaging from COLDPACK, for its performance in long-term temperature maintenance, with which we use cool packs (eutectic gel).

This first package is placed in a cardboard carton which preserves the AIRLINER's inflatable structure, as well as ensuring that your products remain in place during transport.

DELIVERY

All our deliveries are carried out by our transport partner UPS within 24 hours throughout the metropolitan French territories (excluding Corsica).

In case of absence at the confirmed address on the day agreed for delivery of your package, you will be informed either of a second delivery (on the same day), or of the deposit of your package at the KIALA depot nearest to the delivery address given on your order.

When you open your account, we give you the opportunity of entering several delivery addresses to accept your orders. By arranging them according to their location ( 'House' = Home, 'Work' = business or professional address, ... ), we offer you several options, to give you the best possible service.

If, however, you wish to take delivery later than the delivery time given, please inform us of your choice of delivery date in the 'Comments' box, and we will contact you in order to offer you the best available solution.

DELIVERY CHARGES ARE INVOICED EXCLUSIVELY AT A FIXED RATE OF 19€ FOR METROPOLITAN FRANCE (except Corsica).

FREE DELIVERY ON ALL ORDERS OVER 150€ (including tax, and after discounts of any current promotions).